Legal
Privacy policy
Who we are
This website, vxsure.com, is operated by Shivkara Innovations Pvt Ltd ("VxSure", "we", "us"), a company incorporated in India, with its registered office at 304, A Wing, Neelkanth Business Park, Vidyavihar (West), Mumbai 400086, Maharashtra, India.
For the personal data described in this policy, we act as a Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (DPDP Act), and as a controller where the EU or UK GDPR applies.
Contact: [email protected]
Scope
This policy covers personal data collected through this website. It does not cover the VxSure product as operated by partners. Partners who run VxSure for their customers are responsible for the data they process and for their own privacy notices.
What we collect
Request access form: name, work email, company, company website, country, organisation type, role, and the details you choose to give about your technicians, customers, infrastructure and planned services.
Find a partner form: name, work email, organisation, country, preferred data region, number of employees, role, the services you need, your current setup, your timeline and any message you add.
Email: the content of any email you send us.
Technical data: our web server records standard request data, such as IP address, browser type, page requested and time, for security and to keep the site running.
We do not use analytics, advertising or tracking tools, and we do not load third-party scripts, fonts or trackers.
Cookies and local storage: the site sets no cookies. If you use the light or dark theme switch, your choice is stored in your browser's local storage on your device only. It is not sent to us.
Why we use it
| Purpose | Data | Basis |
|---|---|---|
| Reviewing and responding to a partner access request | Request access form data | Your consent, given on the form |
| Introducing an organisation to a suitable partner | Find a partner form data | Your consent, given on the form |
| Replying to your email | Email content and address | Your consent, or our legitimate use in responding to your request |
| Securing and operating the website | Technical data | Legitimate uses permitted by law, including security |
We do not sell personal data and we do not use it for automated decision-making.
Who we share it with
- Partners: if you submit the Find a partner form, we share your form details with the partner or partners we consider suitable, so they can contact you. Each partner handles your data under its own privacy notice.
- Service providers: providers that help us host the website, email and form database, bound by obligations to protect your data.
- Authorities: where the law requires it.
Where it is stored
We host the website, email and form database in accordance with applicable law. Where data is transferred outside India, we do so only as permitted under the DPDP Act and, where applicable, with appropriate safeguards under the GDPR.
How long we keep it
We keep form submissions, emails and server logs only for as long as needed for the purposes described above, and for any longer period required by applicable law. We then delete or anonymise them.
Your rights
Under the DPDP Act you have the right to:
- obtain a summary of the personal data we hold about you and how we process it;
- correct, complete or update it;
- have it erased, unless we must keep it by law;
- withdraw consent at any time, without affecting processing already carried out;
- nominate another person to exercise your rights if you die or become incapacitated;
- have your grievance addressed.
If the GDPR applies to you, you also have rights of access, rectification, erasure, restriction, objection and data portability.
To exercise any right, email [email protected]. We will respond within the time set by applicable law.
Grievances
Contact our grievance contact at [email protected]. If you are not satisfied with our response, you may complain to the Data Protection Board of India. If the GDPR applies, you may complain to your local supervisory authority.
Children
This website is for businesses. We do not knowingly collect personal data from anyone under 18.
Security
We protect personal data with technical and organisational measures appropriate to the risk, including encryption in transit.
Changes
We will post any changes on this page and update the date above.